CASE 1

From frequently asked questions to connected digital service.
During the pandemic, a chatbot was implemented on the official channels of Olive Garden Mexico to answer inquiries, manage reservation requests and support the shift toward home delivery options.
Reservation information was routed to the corresponding branches.

The challenge:
Meeting customer needs in a changing context.
The solution:
Automate interactions and connect digital service with restaurant operations.
What it shows:
An automated conversation is worth more when it helps trigger a real process.




